1. Definitions

  • “We/Us/Our” refers to Stockport Nerf Centre.
  • “You/Your” refers to the individual or group making a booking or using our services.
  • “Booking” means any reservation or purchase you make for our services, including game sessions, parties, or special events.
  • “Services” refers to all activities, events, and facilities provided by Stockport Nerf Centre.

2. Booking and Payment

  1. How to Book
    • Bookings can be made online at our website or by contacting us directly.
    • You must provide accurate contact information and any required details for all participants.
  2. Pricing & Payment
    • All prices are as displayed at the time of booking and include VAT where applicable.
    • Full payment is required at the time of booking to secure your reservation.
    • We accept credit/debit cards and other payment methods indicated on our website.

3. Cancellation and Rescheduling

  1. By You
    • You may request to cancel or reschedule a booking up to 48 hours before the scheduled start time.
    • Rescheduling: Subject to availability; no additional fee for a one-time reschedule.
    • Cancellation: A full refund will be issued if cancelled at least 48 hours in advance.
  2. By Us
    • We reserve the right to cancel or reschedule any booking due to circumstances beyond our control (e.g., equipment failure, weather, safety concerns).
    • In such cases, you will be offered a full refund or the option to reschedule.

4. Refund and Returns Policy

  1. General Refund Period
    • Our refund and exchange period is 30 days from the date of purchase. No refunds or exchanges can be offered after this period.
  2. Eligibility
    • To be eligible for a return or refund, any physical merchandise purchased from us must be unused, in the same condition as received, and in original packaging.
  3. Non-returnable Items
    • Perishable goods (e.g. food, drink)
    • Intimate or sanitary items
    • Hazardous or flammable materials
    • Gift cards, downloadable software, and certain health or personal care items
  4. Partial Refunds
    • Partial refunds may be granted for items showing signs of use, items not in original condition, or items returned more than 30 days after delivery.
  5. Process
    • To complete a return, you must provide proof of purchase to:
      Stockport Nerf Centre
      6th Floor, Pear Mill, Bredbury, Stockport SK6 2BP
    • Do not send items back to the manufacturer.
  6. Refund Timing
    • Once we receive and inspect your return, we will notify you of the outcome by email.
    • Approved refunds will be processed back to your original payment method within 7–14 business days.
  7. Late or Missing Refunds
    • If you haven’t received a refund after 14 business days:
      1. Check your bank or credit card statement.
      2. Contact your card issuer; processing times vary.
      3. Contact your bank; there may be internal delays.
      4. If still unresolved, email us at: refunds@stockportnerf.co.uk
  8. Sale Items
    • Only full-price items are eligible for refunds. Sale or discounted items are final sale.
  9. Exchanges
    • We replace items only if defective or damaged.
    • To request an exchange, email us at exchanges@stockportnerf.co.uk and send the item to our returns address above.
  10. Gifts
    • Gifts sent directly to you include gift credit for the item’s value.
    • If the gift was shipped to the purchaser, refunds will be issued to them.

5. Liability and Conduct

  1. Assumption of Risk
    • Participating in Nerf activities involves inherent risks. You and all participants assume full responsibility for any injury or damage.
  2. Code of Conduct
    • All participants must follow staff instructions, wear provided safety equipment, and use Nerf equipment as directed.
    • We reserve the right to refuse service or expel any participant whose behaviour is deemed unsafe or disruptive.
  3. Damage to Property
    • You may be held financially responsible for any wilful damage to our premises or equipment.

6. Privacy

Your personal information will be used in accordance with our Privacy Policy, available at [our website’s Privacy Policy link].

7. Changes to Terms

We may update these Terms periodically. The latest version will be posted on our website with a revised “Last updated” date.

8. Contact Us

For questions or concerns regarding these Terms or your booking:

  • Email: support@stockportnerf.co.uk
  • Phone: 07725 575 588
  • Address: Stockport Nerf Centre 6th Floor, Pear Mill, Bredbury, Stockport SK6 2BP